Something isn't right?

If your order hasn't arrived, you've received the wrong plant, an item is missing, a plant is genuinely Dead on Arrival, or there is another qualifying problem with your purchase, raise an issue with Rootsi as soon as possible. Where appropriate, the affected seller payout may be placed on hold while we review the order, photographs, tracking information and information provided by both you and the seller.

Depending on the circumstances, a valid claim may result in a refund, partial refund, replacement, reshipment or another appropriate resolution.